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Terms and Conditions of Service

By accessing and using WilcomputeIT Technologies Services you agree to the necessary procedure, tools, and software provided to accomplish the task at hand. Any services allowed will constitute an acceptance of this agreement and approve to all necessary information required to complete services. Necessary information may include, but not limited to, downloading third party software, computer and/or network passwords, change in settings or resolution of devices, and applying patches and/or updates. Passwords, Mac Address, and IP information will be kept private and removed from WilcomputeIT Technologies possession after services are completed. WilcomputeIT Technologies strongly encourage changing passwords after services are completed.
Hardware replacements are warranted by manufacture warranty. WilcomputeIT Technologies will replace hardware free of charge only if product fails during or within 30 days of repair. Hardware will be purchased from local stores and approved vendors. Refurbished parts are not used, unless written or verbal consent is provide by customer.

Limited Liability

WilcomputeIT Technologies will not be liable for any claims in regards to the physical functioning of equipment/media or storage media. Deletion of files or data is anticipated in order to complete certain computer repairs, but will not be executed as an intentional or malicious act. Customers will be notified of lost data, but will not hold WilcomputeIT Technologies responsible for any claims regarding preexisting physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service. WilcomputeIT Technologies liability of any kind, in respect to the services provided including negligence on its part, shall be limited to the contract price for services.

Confidentiality

WilcomputeIT Technologies in all circumstances will not disclose any information or data files provided, stored on, or recovered from client's equipment except with employees or agents of WilcomputeIT Technologies or as required by law.

Payment

Payment is due in full upon completion of successful repair, prior to release of computer or (whether shipped, or picked up), unless special previous arrangements have been agreed upon by client and WilcomputeIT Technologies. WilcomputeIT Technologies accept all payments through PayPal. Visa, MasterCard, American Express, and Discover are all subject to a 3.5% service charge.

No Fix, No Fee Policy

If WilcomputeIT Technologies is able to resolve the problem and completed a full diagnostic and consultation, but is prevented from completing service upon customer request, customer will be charged for the time disbursed and a minimum travel fee of $50. If under any circumstances services are unable to be provided due to lack of resources or professional knowledge, no charge is required from customer (manufacture or external warranty excluded).

Warranty

WilcomputeIT Technologies provide a 14 day warranty on laptop and desktop services. Opened hardware and Software is non-refundable, unless other arrangements have been stated in written agreement between client and WilcomputeIT Technologies. Warranty applies the day services have been completed, unless other contractual arrangements have been agreed upon between client and WilcomputeIT Technologies.

WilcomputeIT Technologies LLC

Cypress, TX 77429
rwilson@wilcomputeittechnologies.com

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